Refund policy

Return & Refund Policy

We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at marketing@aqua67.com.
Returns must be sent to the following address:

Aqua67 Returns
955 South Federal Hwy, Suite 316
Fort Lauderdale, FL 33316
United States

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.

You can always contact us for any return or exchange questions at marketing@aqua67.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Due to hygiene reasons, underwear and personal care items must be unworn, unused, and returned in original sealed packaging to qualify for a return or exchange.

We do not accept returns or exchanges for:

  • Sale items

  • Gift cards

  • Custom or personalized items

  • Items showing signs of wear, washing, or use

If you have questions about whether your item qualifies, please contact us before sending it back.

Exchanges

If you need a different size or style, exchanges must be requested within the 14-day return window and are subject to product availability.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment met